Returns & Refunds Policy
We want you to love every item you purchase from us. If something isn’t quite right, we’re here to help. Please review our return policy below to ensure a smooth and hassle-free experience.
Eligibility for Returns
Items may be eligible for return if they meet the following conditions:
- The product is unused, undamaged, and in its original packaging
- The return request is made within the specified return window
- Proof of purchase (order ID or invoice) is provided
- The item is not listed as non-returnable
Return Window
You may request a return within 7 days of receiving your order. After this period, we unfortunately cannot accept returns
🚫Non-Returnable Item
The following items are not eligible for return:
- Custom-made or personalized products
- Items marked as “Final Sale” or “Clearance”
- Used or damaged items
- Plants and perishable goods
- Gift cards
📦Return Process
To initiate a return:
- Email us at ibrahimkhanibrahim1912@outlook.com with your order ID and reason for return
- Our team will respond within 2 business days with instructions
- Pack the item securely in its original packaging
- Ship it to the address provided in our response
- Once received and inspected, we’ll notify you of the approval status.
💰Refunds
Approved returns will be refunded to your original payment method within 7–10 business days. Refunds may take additional time depending on your bank or payment provider
🔁Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order.
🚚Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect
- We recommend using a trackable shipping service to ensure safe delivery
- Original shipping charges are non-refundable
📞Contact Information
- For any questions or concerns, feel free to reach out:
- Email: ibrahimkhanibrahim1912@outlook.com
- Phone: +91-9952589228
- Hours: Monday to Saturday, 10 AM – 6 PM IST